---
title: How can I ensure my broker and carrier are working together?
description: Having a good working relationship and open communication with your broker and carrier can help prevent many issues when importing and exporting your goods. Herein, six tips to ensure all parties involved in importing and exporting your goods are communicating in the most efficient way possible.
image: https://blog.coleintl.com/hubfs/Website/Blog%20Images/Train%20with%20containers_36278746_s.jpg
---
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# How can I ensure my broker and carrier are working together?
Published: May 25,2016
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If you want to have problem-free border crossing of your goods, then you will want to ensure there is good three-way communication between you - the importer, [your broker](https://www.coleintl.com), and your carrier. As the importer, you can facilitate a working relationship that benefits you and your company.
By having a good working relationship and open communication with your broker and your carrier, you can avoid many issues with importing and exporting your goods.
The benefits to your company are numerous:
- Quicker border clearance
- Compliant customs entries
- No penalties on shipments
- Goods delivered on time
- Streamlined costs
Have you ever gotten that dreaded phone call saying, "Your shipment is held up at the border"? You end up extremely frustrated as you deal with Customs audits and penalty fees, as well as time lost by having your product delivered late and increased carrier costs for the wait time. These are setbacks that your company does not need and are avoidable.
Don’t leave anything to chance. You must facilitate the connection between the carrier and the broker. It is likely that you, as the importer, chose both of them, which makes you the natural connection. You have to take responsibility for making sure the two work together on your shipment.
So how exactly can you be sure your broker and carrier are working together? Here are six tips to ensure all parties involved in importing and exporting your goods are communicating in the most efficient way possible:
**Establish relationships**
You need to get to know your broker and your carrier. They should be more than just a name to you. They are your partners in shipping.
**Establish a protocol for every shipment**
By having a protocol, your company can ensure that nothing is missed. Routines help keep things organized. If you check everything before it ships, you will decrease the questions and delays that could happen later in the shipping process.
**Ensure that necessary instructions are provided by the shipper to the carrier**
The carrier needs all documentation for your shipment, including a direct contact person at your brokerage firm. If the carrier has questions about the shipment, the carrier needs to be able to contact your broker directly, which will help things run smoothly.
**Send pre-alerts to your broker with direct contact information for your carrier**
The same thing as tip #3, but vice versa. If your broker has any questions about the shipment, then they need to be able to contact your carrier directly and get answers quickly
**Provide all information upfront**
Keeping documentation and other details in order for international shipping is difficult enough. So minimize last minute communications in order to decrease Customs delays.
**Find a logistics partner that offers both brokerage and freight forwarding**
Not all customs brokers have a freight forwarding department, and not all forwarders have a customs brokerage department. Find one that does and this will make the flow of documentation and information between the parties easier.
Here at Cole International, we’re a full logistics company with [Freight](https://www.coleintl.com/freight-forwarding.php), [Customs Brokerage](https://www.coleintl.com/customs-brokerage.php) and [Consulting Departments](https://www.coleintl.com/trade-consulting.php) on both sides of the Canadian/U.S. border. We can help you ship and clear your company's imports and exports. We will help you develop the best [supply chain solutions](https://www.coleintl.com/supply-chain.php) for your business.
Let us keep your business on the move. Contact us today for more information on our [full logistic services](https://www.coleintl.com/project-logistics.php) or to request assistance for your next shipment.
Logistics. It’s what we do.
[](https://cta-redirect.hubspot.com/cta/redirect/4433425/84565d83-1c5b-4a1a-a4b9-4a3d47a05ac8)
*Information provided by: Freight Dept. - Cole International*
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### Latest Articles
- [Chinese holidays that disrupt shipping from China every year](https://blog.coleintl.com/blog/chinese-holidays-that-disrupt-shipping-from-china-every-year)
- [13 strategies to reduce your transportation costs](https://blog.coleintl.com/blog/13-strategies-to-reduce-your-transportation-costs)
- [4 mistakes to avoid when declaring value for duty](https://blog.coleintl.com/blog/4-mistakes-to-avoid-when-declaring-value-for-duty)
- [Why 'reason to believe' catches Canadian importers off guard](https://blog.coleintl.com/blog/why-reason-to-believe-catches-canadian-importers-off-guard)
- [When and how to change a customs entry after import](https://blog.coleintl.com/blog/when-and-how-to-change-a-customs-entry-after-import)
### Archive
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Cole International is a logistics solutions provider offering a full spectrum of services from customs brokerage, transportation, warehousing and trade consulting.
#### Contact us today
- [ Phone: 403-262-2771](tel:4032622771)
- [ Toll Free: 1-800-313-4281](tel:18003134281)
- Fax: 403-262-7301
- Accounting Fax: 403-262-8039
#### Corporate office
1111 49 Avenue NE
Calgary, AB, Canada
T2E 8V2
P.O. Box 2718, Station M
Calgary, AB, Canada
T2P 3C2
#### Stay connected
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Cole International Inc. is a subsidiary of Mullen Group Ltd.
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