Prep for CARM R2 with this helpful webinar series
The second release (R2) of the Canada Border Service Agency's (CBSA) Assessment and Revenue Management (CARM) project is now mere months away. Keep the momentum up by participating in these free webinars from the CBSA.
Get into the CARM-iverse 
With R2 still on the calendar for October, 2023, we can certainly say it's go-time for companies who have yet to register in the CARM Client Portal (CCP).
If you have not registered and delegated access to your customs broker yet, consider this your reminder to do so—and soon!
In the meantime, the CBSA is running monthly webinars to support your onboarding process into the CCP. This is an excellent opportunity to grow your education and shed light on the mystery that CARM may appear to be (but really isn't). The full schedule is below.
Registration is required for these webinars. Please register using the link that corresponds to your preferred date/time.
CARM Client Portal (CCP) onboarding webinars
The Onboarding Webinar is an ideal first step for those still needing to register in the CCP.
Webinar Registration – CARM Client Portal Onboarding |
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English |
Tuesday, May 9th, 2023 |
1:00pm - 2:30pm EST |
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Tuesday, June 13th, 2023 |
1:00pm - 2:30pm EST |
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French |
Tuesday, May 9th, 2023 |
3:00pm - 4:30pm EST |
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Tuesday, June 13th, 2023 |
3:00pm - 4:30pm EST |
What you need to know with CARM Release 2 webinar
The "What You Need to Know with CARM Release 2 Webinar" will provide an overview of the key changes that are coming with Release 2 of the CARM.
Webinar Registration – What You Need to Know with CARM Release 2 Webinar |
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English |
Tuesday, May 16th, 2023 |
1:00pm – 2:30pm EST |
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Tuesday, June 20th, 2023 |
1:00pm – 2:30pm EST |
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French |
Tuesday, May 16th, 2023 |
3:00pm - 4:30pm EST |
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Tuesday, June 20th, 2023 |
3:00pm - 4:30pm EST |
Stand-alone topic webinars
The stand-alone topic webinars will cover a single topic in detail to support companies preparing for CARM R2. The topics that will be covered in this series of webinars are:
- billing cycles;
- Commercial Accounting Declarations (CADs);
- Release Prior to Payment (RPP) program.
Webinar Registration – Stand-Alone Topic Webinar: Billing Cycle |
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English |
Tuesday, May 30th, 2023 |
1:00pm – 2:30pm EST |
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French |
Tuesday, May 30th, 2023 |
3:00pm - 4:30pm EST |
Webinar Registration – Stand-Alone Topic Webinar: Commercial Accounting Declaration |
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English |
Tuesday, June 6th, 2023 |
1:00pm – 2:30pm EST |
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French |
Tuesday, June 6th, 2023 |
3:00pm - 4:30pm EST |
Webinar Registration – Stand-Alone Topic Webinar: Release Prior to Payment Program |
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English |
Tuesday, June 27th, 2023 |
1:00pm – 2:30pm EST |
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French |
Tuesday, June 27th, 2023 |
3:00pm - 4:30pm EST |
Open mic sessions
Open mic sessions are an open forum where you can attend and ask questions (in English or French) on topics covered in any of the webinars.
Registration – Open Mic Session |
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Bilingual |
Thursday, June 1st, 2023 |
1:00pm – 2:00pm EST |
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Thursday, June 29th, 2023 |
1:00pm – 2:00pm EST |
Make it simple
When it comes to being ready for CARM, the more prepared you are, the better your experience will be. Along with attending the webinars above, consider reviewing these resources and informative posts we've prepared for your education:
- CARM Checkpoints app
- Getting started with CARM
- CARM simplified: registering in the CARM Client Portal (CCP)
- CARM simplified: delegation
- CARM simplified: CARM import bonds
- CARM: Cole's latest updates for importers
- Registered in CARM yet? Here's what you need to know right now (Feb. 2023)
Help is standing by
At Cole International, we will continue offering account assistance to all our importer customers registered in CARM. Our brokers help by:
- ensuring you understand your CBSA account activities visible in your CCP;
- distinguishing between importer versus broker balances (note: broker balances will go away in CARM);
- clarifying what to pay CBSA, and what your broker is paying the CBSA;
- alerting you to when payments should be made and when they will clear the balance;
- showing you where to access the information you need;
- assisting with outstanding credits and balances;
- keeping you up to date on the CBSA broker and process rules; (Visit here for the most relevant updates regarding importer accounts.)
- continuing to provide education, resources as well as full-spectrum customs broker services.
Confused by changing rules and requirements? An experienced customs broker can handle the details and make the import process easier. Partner with us today.
CARM. It’s what we do.

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