While labour tensions remain unresolved, Canada Post’s transformation plan marks a step toward financial sustainability and modernized service delivery.
Canada Post submitted its proposed comprehensive transformation plan to the Government of Canada through the Honourable Joël Lightbound, Minister of Government Transformation, Public Works and Procurement.
The proposal outlines a clear path to long-term financial sustainability while maintaining nationwide service delivery.
This fulfills the 45-day deadline outlined in the government’s September 25 directive, which instructed Canada Post to implement “concrete changes” to become financially sustainable and “avoid becoming a recurring burden on taxpayers.”
The government’s directives focus on improving efficiency across Canada Post’s operations.
This includes broader use of community mailboxes, modernization of post office infrastructure, revised service standards for mail delivery, and measures to reduce overhead expenses.
Canada Post said its plan "details the decisive action the Corporation is prepared to take" while also ensuring postal services remain accessible, particularly "in rural, remote and Indigenous communities."
"The comprehensive plan we have submitted responds to our challenges and modernizes the postal service to support today's economy while serving all Canadians," said Doug Ettinger, President and CEO of Canada Post.
He added that while the situation requires urgency, the corporation “will be thoughtful and respectful in its approach and responsive to feedback.”
Canada Post will share the details of the plan with the public "once it is finalized and endorsed."
The submission comes as Canada Post and the Canadian Union of Postal Workers (CUPW) continue their discussions, with the assistance of federal mediators.
CUPW, representing approximately 55,000 postal workers, started a nationwide strike on September 25, following the government’s transformation directives.
The union previously stated its opposition to the government's plan, with National President Jan Simpson warning the directives would lead to "major job losses."
The ongoing job action also raised concerns from business groups as the critical holiday season approaches.
In September, the Retail Council of Canada (RCC) called for all parties to end the dispute, noting that the strike would “immediately impact millions of Canadians who work in retail,” and that disruptions would affect “essential items that customers depend on every day.”
CUPW shifted to a rotating strike model on October 11, 2025, which remains in effect.
Canada Post said it looks forward to working closely with the government to ensure the transformation plan reflects Canadians’ expectations and secures the future of the postal service.
Meanwhile, it continues to advise customers to expect delivery delays.
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