Blog Posts

The Value of a Good Customs Broker

Posted by Canadian Customs Dept. - Cole International on Mar 4, 2018 5:00:00 PM
Have you ever asked…

“What do I really pay for if I use a customs broker?”

“What do I need to know about partnering with a broker?”

Here are a few things to consider so you can make the right choice for your business.
What fees are involved? It’s important to understand the difference between a broker’s fees and the various government fees – and when each is applicable. Ask questions of your broker so you’ll understand the total cost of moving your goods around – before you get your first invoice.
The Value of a Good Customs Broker
Make sure your broker has a presence at the major border crossings. If a problem is going to arise, it’ll likely be there. If your broker doesn’t have people on hand to assist, you can end up paying sub-agent fees on top of everything else just to keep your shipments moving.

Is your broker easy to reach and communicate with? Communication is key in any relationship. So be in touch with your broker on a regular basis. Provide them with as much information as possible about your goods, as clearly as you can, to ease the process and foster a solid relationship.
Keeping accurate and accessible records is not only essential for your broker to help you… it can also help ensure your company is prepared to respond to an audit. A broker will make sure everything is documented as it needs to be to keep you compliant with Customs.
Peace of mind
Not every shipment will run smoothly… some circumstances are just beyond your – and your broker’s – control. Know what your broker can do to avoid or respond to hiccups along the way.
An experienced broker makes all the difference
Some may say that staying compliant with Customs is too expensive… but speak with anyone who’s experienced the cost of being non-compliant and you’ll learn it’s quite the opposite.
A good customs broker will work with you to understand your needs, explain their role and identify your responsibilities. They will also be responsive to any Customs compliance issues that may come up and can help guide you through to a resolution.
Here at Cole International, we know the difference a good broker can make. Our job is to see and understand the big picture and deliver integrated solutions to fit your needs. We make our customers’ jobs and lives easier – it what we’ve been doing for over half a century... Watch Video.